Privacy Policy
Last updated: January 1, 2026
Introduction
MedRef, Inc. ("MedRef," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services and website.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and billing information. This information is necessary to provide our services and process payments.
Usage Data
We automatically collect information about how you use our API, including request timestamps, endpoints accessed, response times, and error rates. This data is used to improve our services and provide usage analytics.
Technical Data
We collect IP addresses, browser type, operating system, and device information when you visit our website or make API requests. This helps us maintain security and optimize performance.
How We Use Your Information
- Provide, maintain, and improve our API services
- Process transactions and send billing communications
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized access
- Comply with legal obligations
Data Retention
We retain your account information for as long as your account is active or as needed to provide services. API usage logs are retained for 90 days. We retain billing records as required by applicable law.
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our business (payment processors, hosting providers, analytics services)
- Professional advisors (lawyers, accountants, auditors) as necessary
- Law enforcement or government agencies when required by law
- Other parties in connection with a merger, acquisition, or sale of assets
Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data. You can exercise these rights by contacting us at privacy@medref.io.
Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. See our Security page for more details.
Cookies
We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how visitors interact with our website. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
MedRef, Inc.
548 Market St, Suite 35000
San Francisco, CA 94104
privacy@medref.io